Shopping: Store Returns

Автор: | 12.12.2018

Description: What are some reasons why you would return merchandise to a store? What return policies do stores have in your area?
Helpful tip: If you want to return an item to a store, be sure to have your receipt. Depending on the store’s return policy, you might be refunded for the purchase price, or you might receive store credit.

Listen to the conversation and check your answers.

1. What is the man trying to return to the store?
A. a dress shirt
B. a sweatshirt
C. a sweater

2. What is one reason why the man wants to return the item?
A. It is the wrong size.
B. The fabric is coming apart.
C. It is stained.

3. What does the store clerk NOT offer to do for the man?
A. return his money
B. exchange the item
C. give him store credit

4. What reason is NOT mentioned why the sales clerk can’t help the customer with his request?
A. The customer didn’t follow the instructions for using the item.
B. The item was on clearance.
C. The man no longer has the store receipt.

5. How does the conversation end?
A. The store clerk eventually gives the customer a refund.
B. The customer is able to exchange the item.
C. The customer leaves the store without the item.

Correct answers:

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